We have put together some useful frequently asked questions. If you have any additional questions please do not hesitate to use the CONTACT page.
No. Due to the nature of the product being a digital download we don’t offer refunds or returns. It is industry standard not to return digital products. Please contact us at info@helen.co.nz if you have any concerns or queries about your purchase.
No. Once you have downloaded them it is your responsibility to back them up or archive them to another hard drive or USB for safe keeping.
When you download the presets they will come with an installation guide to help you.
Your presets will come in a zipped file and you will be sent a link after your payment has gone through for you to download them.
You can pay via PayPal. You don’t have to belong to PayPal to use this payment system. PayPal accepts credit cards including Visa, Mastercard, Discover Network and American Express, so you may pay this way too.
Yes you can as long as your images are flattened.
No. You agree on download that the presets are strictly for a single purchaser and are not to be shared, sold, passed off as your own, copied, repacked or redistributed in anyway.
Yes, they are compatible for both operating systems.
The presets work with LR 4 – 6 & they can be used with Adobe Creative Cloud.
RAW & JPEG files can be used.